Privacy Policy

Effective Date: 25/01/2025

At Mk Delivery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use the Mk Delivery app. By using the App, you agree to the terms of this policy.

1. Information We Collect

1.1 Personal Information

• Name, Phone Number, and Address: Provided during registration or when placing an order.
• GPS Coordinates: Collected after obtaining your explicit permission to facilitate order delivery.

1.2 Non-Personal Information

• Analytics Data: Collected through Firebase to improve the app's functionality and user experience.

2. How We Use Your Information

• Process and deliver your orders.
• Send notifications, including order updates and promotional messages tailored to your preferences.
• Conduct analytics to improve our services and app performance.

3. Data Sharing

We do not sell, rent, or share your personal information with any third parties.

4. Payment Information

Payments are not processed within the App. No payment details are collected or stored by Mk Delivery.

5. Notifications and SMS

We send push notifications or SMS messages to update you about your order status and provide promotional offers. You can opt out of receiving promotional notifications through the App settings or by contacting us directly.

6. User Rights

• Access and Modify Data: Contact us to update or correct your personal information.
• Delete Data: You can request the deletion of your personal data by contacting us.
• Opt Out: You can opt out of receiving marketing messages at any time.

7. Data Retention

• Order History: Retained for promotional purposes.
• Inactive Users: We do not actively manage data for inactive users.

8. Data Security

We take reasonable measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

We integrate the following third-party services to enhance our App:

• Google Maps: Used for location-based services.
• Firebase Analytics: Used to analyze app performance and improve user experience.

These services may collect additional data governed by their respective privacy policies.

10. Compliance with Regulations

We comply with all applicable privacy laws and regulations within Ethiopia.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App, and we encourage you to review the policy periodically.

12. Contact Us

If you have any questions or wish to exercise your rights regarding your personal data, please contact us at:

By using Mk Delivery, you consent to this Privacy Policy.